2 hour wait for 2 pizzas, chips and bottle of pop was frustrating. ended up calling up after waiting 1hour 30min and got told the driver was coming (30min later) a black cab pulls up outside. Driver gets out with pizza delivery bag and cold bottle of pop was inside the the bag. taxi driver really? come on guys get a couple or 3 loyal delivery drivers if youre busy.

Food was lovely. All was correct, will definitely be ordering again!

Good

Absolutely disgusted with Panchos, our order never turned up 3hrs after ordering an 80 min delivery time stated on the website. As we were ready to go to bed I contacted panchos to enquire about our order to be told it would be with us soon, I cancelled the order stating we had waited too long, I went through the proper channels to claim a refund, told they refused and had to contact them myself, when speaking to the pancho employee I was simply told “Panchos don’t do refunds”, PLEASE DONT WASTE YOUR MONEY TERRIBLE SERVICE IN EVERY WAY

Was not happy with it at all. First time ordering and will be last order at 7:13 when food didn't turn up 2 hours later I tried ringing no answer had to walk down to them not even knowing about my order they started cooking as I was there no apology or reason why just have you paid? Two other customers waiting with the same issue. While I was there the phone rang no one picked it up waited an additional 40 minutes for them to make the food to be handed it and had to walk home with it despite paying for delivery again no apology or anything. Needless to say I was not impressed and won't be ordering again even though the food was half decent. Such a shame really.

Do not order from here delivery was 80 mins 3 hrs later still no food cancelled order on Friday unable to get refund until phone lines open on Monday between 9-5

Ordered food at 5:10pm, was still waiting at 9:10pm, food never turned up, contacted takeaway to be told they woild get it to us as soon as possible, it still never came. contacted foodhub for a refund, avoid this place

We love the pizza and chicken dishes always hot

Over 2 hours waiting and order did not arrive so I cancelled the order. appalling service.

Amazing delivery driver. Very cheerful, best service had in a while with any takeaway. Deserves recognition

Food turned up cold had to reheat kebab don’t know why as it’s normally nice.

Can’t you just have a number that people can order from

Disappointed to have my order wrong for the second time. I accept that my number was not up to date but it has cost me a lot of money to not get what I ordered.

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N/A

Great food! Long wait though, but not in the area so acceptable. beers still cold and food piping hot.

Really enjoyed our meals

Always use panchos love their food.

If you love this place, this place loves you back. We already loved you before, now you just made our feelings stronger <3

good service but messed up order

Always good

Hey We ordered at 5.15 and I understand due to the current climate and the issues we all are having but you've told me 4 times its either on it's way or cooking and we are still waiting......I don't mind waiting I just don't like people not telling the truth especially when my kids are waiting. Don't let yourselves down guys......your food is lovely......just have the customer service that goes with it x (I've put quick for speed of service because your normally are)